Terms & Conditions for Refund Policy

Thank you for shopping with us. We hope you are satisfied with your purchase. However, if you are not completely satisfied with your purchase, you may be eligible for a refund in accordance with our refund policy outlined below.

Eligibility for Refunds

To qualify for a refund, the following criteria must be met:

• The item must be returned within 7 days of the purchase date.
• The item must be in its original packaging and condition, with no signs of use or damage.
• A valid proof of purchase must be provided.

Non-Refundable Items

Certain items are non-refundable, including but not limited to:

• AMC Care Packs (SIB)
• Extended Warranty
• Ecostruxure Software

Refund Process

To initiate a refund, please follow these steps:

• Contact our customer support team at info@friendelecpower.comto request a return authorization.
• Once you receive the return authorization, securely package the item and include a copy of the proof of purchase.
• Ship the item to the return address provided by our customer support team.

Please note that you will be responsible for any shipping costs incurred during the return process.

Processing Time

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If the item is approved for a refund, we will process the refund within 7-10 business days. The refund will be issued to the original method of payment used for the purchase.

Partial Refunds

In certain situations, only partial refunds may be granted. These include:

• Items that are returned more than 30 days after the purchase date
• Items that are not in their original condition or are damaged
• Items missing parts for reasons not due to our error

Late or Missing Refunds

If you have not received a refund within the expected timeframe, please follow these steps:

• Check your bank account or credit card statement to ensure the refund has not been processed.
• Contact your bank or credit card company, as it may take some time before the refund is officially posted.
• If you have completed these steps and still have not received your refund, please contact our customer support team at at info@friendelecpower.comfor further assistance.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer support team at info@friendelecpower.com

Changes to the Refund Policy

We reserve the right to modify or update this refund policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.

Contact Information

If you have any questions about our refund policy, please contact us at info@friendelecpower.com Thank you for shopping with us and for your understanding and cooperation.